Hello fellow game enthusiast! At Classic Board Game Shop, we believe that the journey of your game—from our shelves to your table—should be as smooth and enjoyable as the gameplay itself. While we strive for perfection in every order, we understand that sometimes questions about shipping or the need for a return may arise. Our policies are designed with your complete satisfaction in mind.
Shipping Information
We’re delighted to bring our games to enthusiasts across the globe (excluding Asia and a few remote regions). Here’s what you can expect after placing your order:
Order Processing: All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking notification once your order ships!
Shipping Methods & Timeframes:
- Standard Shipping ($12.95): Via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Free Shipping (Orders over $50): Via EMS
- Delivery within 15-25 business days after shipment
Please note that these timeframes are estimates and may vary slightly due to factors beyond our control, such as customs processing or weather events.
Our Return & Exchange Policy
We gladly accept returns and exchanges within 15 days of you receiving your items. Your satisfaction is our top priority, and we’ve made the process straightforward and hassle-free.
Eligibility Requirements:
- Items must be unused and in their original packaging
- Items must be in the same condition as when you received them
- Original receipt or proof of purchase is required
- Important Exception: Due to hygiene considerations, Kids’ Handheld Games that have been opened are not eligible for return or exchange. We can only accept returns for these items if they are unopened and in their original sealed packaging.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact our friendly customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the item you wish to return or exchange
- Our team will guide you through the process and provide a return authorization number
- Package the item securely in its original packaging
- Include the return authorization number clearly on the outside of the package
- Ship the package to: Classic Board Game Shop
3526 Bubby Drive
Austin, US 78741
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product).
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Timeline and Methods
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days.
The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days, depending on your bank’s processing time
- PayPal: Refunds are typically processed within 24-48 hours
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchange Process
If you’d like to exchange an item for a different product, please follow the return process above. Once we receive your returned item, we’ll process your exchange and ship the new item to you.
For exchanges, we’ll cover the standard shipping cost for the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returning the damaged item.
Questions?
If you have any questions about our shipping or returns policy, please don’t hesitate to contact our friendly customer service team at [email protected].
We’re here to help ensure your gaming experience remains joyful and satisfying!
Happy Gaming!
The Team at Classic Board Game Shop
Where every game tells a story and every play creates memories!