FAQ

What types of games do you offer?

We specialize in timeless entertainment! Our collection includes Card Games, Dice Games, Game Collections for various interests, Kids’ Handheld Games for our younger players, and compact Travel Games perfect for adventures big and small. We curate our selection to ensure quality, fun, and lasting memories.

Are your games suitable for all ages?

Absolutely! We have games for everyone. Our Kids’ Handheld Games are specifically designed for younger children, while our Card Games, Dice Games, and Collections offer varying levels of complexity for teens and adults. We believe in games that bring generations together.

Where do you ship to?

We are thrilled to ship our games globally to fellow game lovers! However, due to current logistical constraints, we are unable to deliver to some parts of Asia and a few remote regions. If you are unsure about your location, please reach out to us at [email protected] for confirmation.

What are my shipping options?

We offer two convenient options:
– Standard Shipping ($12.95 flat fee): Shipped via DHL or FedEx. Your order will typically arrive within 10-15 days after we ship it. Perfect for when you need your games a bit sooner!
– Free Shipping: Available for orders over $50, shipped via EMS. Your order will typically arrive within 15-25 days after shipment. A great economical choice!

How long does it take to process my order?

We process all orders within 1-2 business days before they are handed over to our shipping partners. Please note that processing times might be slightly extended during peak seasons or holidays, but we always work hard to get your games to you as quickly as possible.

How can I track my order?

Once your order is on its way, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package’s journey right to your doorstep through the carrier’s website (DHL, FedEx, or EMS).

What payment methods do you accept?

To make your checkout seamless, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for your convenience and security.

Is the price on the website the final price?

The prices displayed on our product pages are the final product prices. Standard shipping is a flat fee of $12.95, which will be added at checkout unless your order qualifies for free shipping (orders over $50). There are no other hidden fees.

What is your return policy?

We want you to be completely happy with your purchase. If you are not satisfied, you may return the items in their original condition within 15 days of receiving your order. For detailed instructions on how to initiate a return, please visit our dedicated Returns Policy page or contact our support team.

How long does it take to process a refund?

Once we receive your returned item and inspect its condition, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.

Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to track your order history, save your shipping details for faster checkout next time, and get updates on new games and special offers!

I forgot my password. What should I do?

On the login page, simply click on the “Forgot Password” link. Enter the email address associated with your account, and we will send you instructions to reset your password securely.